Yolcu ve yolculuk haklar\u0131n\u0131n T\u00fcketici Koruma Kanunu kapsam\u0131nda de\u011ferlendirildi\u011fini belirten T\u00fcketiciler Birli\u011fi Genel Ba\u015fkan\u0131 Mahmut \u015eahin, vatanda\u015flar\u0131n yolcu haklar\u0131 konusunda yeterince bilin\u00e7li olmad\u0131klar\u0131n\u0131 s\u00f6yledi.<\/p>\n
2014\u2019ten \u00f6nce yolcu haklar\u0131n\u0131n T\u00fcketici Koruma Kanunu kapsam\u0131nda de\u011ferlendirildi\u011fini, dolay\u0131s\u0131yla \u015fikayetlerin hakem heyetlerine ula\u015ft\u0131r\u0131lamad\u0131\u011f\u0131n\u0131 belirten \u015eahin, 28 May\u0131s 2014\u2019te \u00e7\u0131kar\u0131lan 6502 say\u0131l\u0131 Koruma Kanunu ile seyahatlerde ya\u015fanan yolcu ve mal ile ilgili \u015fikayetler i\u00e7in hakem heyetlerine ba\u015fvuru yolunun a\u00e7\u0131ld\u0131\u011f\u0131n\u0131 dile getirdi. Yolcu hakk\u0131 denilince ilk akla gelenin yolculuk biletleriyle ilgili ya\u015fanan sorunlar oldu\u011funu kaydeden \u015eahin, “Yolculuklarda \u2018ay\u0131pl\u0131 hizmet\u2019 ve \u2018ay\u0131pl\u0131 mal\u2019 \u015feklinde tan\u0131mlad\u0131\u011f\u0131m\u0131z ba\u015fka sorunlar da var. Otob\u00fcs\u00fcn kalk\u0131\u015f ve var\u0131\u015f saatlerinde ya\u015fanan gecikmeler, valizlerde ya\u015fanan kar\u0131\u015f\u0131kl\u0131klar ya da sorunlar, otob\u00fcs\u00fcn \u00e7ok eski olmas\u0131, rahat ve konforlu bir yolculuk yapt\u0131r\u0131laca\u011f\u0131 vaat edilmesine kar\u015f\u0131n gereken hizmetin verilmemesi ay\u0131pl\u0131 hizmet \u00f6rnekleri” dedi.<\/p>\n
\u015eikayet i\u00e7in gerekli belgeler saklanmal\u0131<\/p>\n
Ay\u0131pl\u0131 hizmetlerde yolcunun elinde bir belge bulunmas\u0131 kayd\u0131yla, hakem heyetlerine \u015fikayette bulunulabilece\u011finin alt\u0131n\u0131 \u00e7izen \u015eahin, s\u00f6z konusu belgeleri \u015f\u00f6yle s\u0131ralad\u0131:<\/p>\n
“T\u00fcketici olarak hakk\u0131m\u0131z\u0131 aramak i\u00e7in belgelerimize dikkat etmeliyiz. Biletimiz, e\u011fer ta\u015f\u0131nmak \u00fczere bir mal vermi\u015fsek bunun kar\u015f\u0131l\u0131\u011f\u0131nda ald\u0131\u011f\u0131m\u0131z fi\u015f, bir eksiklik olmas\u0131 durumunda da Otogar M\u00fcd\u00fcrl\u00fcklerinde olu\u015fturdu\u011fumuz tutanaklar, tutanak alamam\u0131\u015f isek i\u015fletmeye e-posta \u00fczerinden ya da kay\u0131tl\u0131 cep telefonlar\u0131ndan g\u00f6nderilmi\u015f bir \u015fikayet mesaj\u0131 birer belgedir. Bu belgeler elimizde olmazsa firma inkar cihetiyle ay\u0131pl\u0131 hizmeti reddedecektir. Dolay\u0131s\u0131yla en ba\u015fta sorumluluk bizde. Bizler g\u00f6revini yerine getirmeyen firmalar\u0131 \u015fikayet ederek d\u00fczg\u00fcn \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011flamal\u0131y\u0131z.”<\/p>\n
\u015eikayet mercii t\u00fcketici hakem heyetleri<\/p>\n
Yolculuk esnas\u0131nda ya\u015fanan s\u0131k\u0131nt\u0131larda kaymakaml\u0131klarda bulunan hakem heyetleri, il hakem heyetleri ve T\u00fcketici Mahkemelere \u015fikayette bulunulabilece\u011fini s\u00f6yleyen \u015eahin, “T\u00fcketici Hakem Heyetlerinde 4 bin 570 TL\u2019ye kadar Kaymakaml\u0131klardaki Hakem Heyetlerine, 6 bin 860 TL\u2019ye kadar \u0130l Hakem Heyetlerine, bunun \u00fczerindeki rakamlar i\u00e7in de T\u00fcketici Mahkemelerine \u015fikayet edilir. Yolculuk biletleri il\u00e7e hakem heyetlerindeki miktar\u0131 genellikle a\u015fmayacakt\u0131r ama ta\u015f\u0131nan mal\u0131n bedeline g\u00f6re di\u011fer alanlar da \u015fikayet i\u00e7in a\u00e7\u0131kt\u0131r” ifadelerini kulland\u0131.<\/p>\n","protected":false},"excerpt":{"rendered":"
YOLCU VE YOLCULUK HAKLARININ T\u00dcKET\u0130C\u0130 KORUMA KAPSAMINDA DE\u011eERLEND\u0130R\u0130LD\u0130\u011e\u0130N\u0130 BEL\u0130RTEN T\u00dcKET\u0130C\u0130LER B\u0130RL\u0130\u011e\u0130 GENEL BA\u015eKANI MAHMUT \u015eAH\u0130N, VATANDA\u015eLARIN YOLCU HAKLARI KONUSUNDA YETER\u0130NCE B\u0130L\u0130N\u00c7L\u0130 OLMADIKLARINI S\u00d6YLED\u0130.<\/p>\n","protected":false},"author":1,"featured_media":76787,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[21224,30558,37489,37488],"class_list":["post-76786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-genel","tag-farkinda","tag-haklarimizin","tag-miyiz","tag-yolculukta"],"_links":{"self":[{"href":"https:\/\/www.radyoulku.com\/index.php?rest_route=\/wp\/v2\/posts\/76786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.radyoulku.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.radyoulku.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.radyoulku.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.radyoulku.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=76786"}],"version-history":[{"count":0,"href":"https:\/\/www.radyoulku.com\/index.php?rest_route=\/wp\/v2\/posts\/76786\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.radyoulku.com\/index.php?rest_route=\/wp\/v2\/media\/76787"}],"wp:attachment":[{"href":"https:\/\/www.radyoulku.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=76786"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.radyoulku.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=76786"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.radyoulku.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=76786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}